The Special Needs Unit (SNU) helps members get the healthcare services they need. The Unit can help arrange follow-up care after a hospital stay. It can help you set up outpatient care and community-based social services.

An important link between you and your healthcare providers

SNU Care Coordinators provide an important link with your doctors, durable medical equipment companies, home care agencies, community-based social service agencies and advocacy groups.

Care Coordinators review your needs with you, find available help, and link you to a variety of services and community programs, including:  

• Follow-up care after a hospital stay or emergency room visit
• Services to help you apply for Supplemental Security Income (SSI)
• HIV/AIDS case management
• Programs to provide early help for children with physical health needs or developmental delays
• Behavioral health services
• Dental care
• Social service agency and other special programs not covered by Medicaid

The Special Needs Unit can help you:

• Reach your doctor to make an appointment
• Find providers to meet your needs
• Get connected to the Medical Assistance Transportation Program (MATP) in your county
• Help your provider to have interpreter services for you when English is your second language
• Contact your PCP, specialist or other provider about your special healthcare needs.

For more information

To get help, you can call the Special Needs Unit anytime at 215-967-4690 or toll free at 1-866-500-4571 (TTY 711).