On 2/21/24, Jefferson Health Plans was alerted by Change Healthcare about a network outage that is disrupting Change Healthcare’s ability to deliver services. This impacts providers who use Change Healthcare to send member eligibility verifications, 837 files and paper-to-electronic claims scanning. In addition, it impacts InterQual service that we use to determine appropriate levels of care and may cause delays in determinations.

Updates to this outage can be found on Change Healthcare's status site here: Optum Solutions Status. Jefferson Health Plans will continue to provide updates as they are received.

Update: Some applications are experiencing connectivity issues.

Optum Solutions's Status Page Update: Some applications are experiencing connectivity issues.

Providers who receive paper checks will experience delays in payment. Checks will not be printed until this incident is resolved. Electronic payments are not affected.

Click here for for more information on how to receive electronic payments/remittances.