In an effort to share information more effectively, effective October 1, 2024, Jefferson Health Plans Medicare Advantage DSNP member care plans will be available via the HealthTrio provider portal. 

To access the member’s individual care plan report, please log into the HealthTrio provider portal and select “Document Manager”.  In the “name” field, enter ICP@providerTaxID@memberfirstname.

Example: Sample Hospital (TIN: 11-1111111) searching for a Care Plan for member Jane Doe. The user would enter ICP@111111111@Jane in the Name field:

Training videos and other resources on how to request access and how to navigate the HealthTrio provider portal are available at www.hpplans.com/providerportal.

If you have any questions, please call the Provider Services Helpline at 1-888-991-9023 (Monday - Friday, 9 a.m. to 5:30 p.m.).