Health Partners Plans (HPP) is partnering with our network providers to improve patient satisfaction with their health plan and providers, and to elevate the patient in-office experience.

Our goal is supporting practices like yours in optimizing the patient experience. Member satisfaction and the patient experience is a leading indicator in CMS’s Stars ratings as well.

HPP has developed a guidebook that covers multiple facets of patient experience, including:

• Consumer Assessment of Healthcare Providers and Systems (CAHPS)
• Health Outcomes Survey (HOS)
• HPP’s patient experience resources
• Best practices and tips to optimize the patient experience

The resource guide can be found on our website at HPPlans.com/STARS. Please contact your Providers Relations Representative or HPP’s Provider Services Helpline at 1-888-991-9023, (Monday – Friday, 9 a.m. – 5:30 p.m.) if you have any additional questions.

Thank you for your support in providing the highest quality of care to our members.