Health Partners Plans (HPP) is hosting the final part of a series of webinars in collaboration with practice transformation consultant, Primary Care Development Corporation (PCDC). We invite you and your team to participate in the staff engagement and customer service webinar on March 3, 2022.

Our goal is supporting practices like yours in optimizing the patient experience. Member satisfaction is a leading indicator in measuring overall quality of care and patient engagement. HPP also realizes that a supported and engaged practice staff will provide better customer service to patients that visit your practices.

The upcoming webinar will cover the following topics:

• HPP’s post-visit survey process and data review
• Customer service tips and tricks
• HPP resources for member satisfaction and customer service
• Working wellness

HPP encourages the following roles within your organization to participate in the webinar:

• Clinical and non-clinical leadership team
• Clinical and non-clinical staff involved in quality improvement projects
• Staff managing the P4P revenue cycle opportunities from your MCO partners
• Staff reviewing and utilizing the HPP reports on NaviNet

To register for the webinar, visit hpplans.com/webinars. Webinars are free, but registration is required. Please note that you will need your organization’s TIN to register. 

If you have questions, please contact our Provider Services Helpline at 1-888-991-9023 (Monday – Friday, 9 a.m. – 5:30 p.m.) or email providereducation@hpplans.com.